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Customer support

Questions, answers, and a direct line to us.

Find quick answers about alerts and privacy. If something is unclear—or you have an idea that would make PorchPing better—we want to hear it.

Frequently asked questions

What does PorchPing do?

PorchPing is a free service that helps citizens understand what their local government is doing. We watch public meeting agendas and send clear alerts when an item matches the places and topics you choose. PorchPing is a private service, not a government agency or emergency-alert system.

Does PorchPing cost anything?

No. PorchPing is free for citizens.

What personal information do you use?

We use the contact information, saved places, topic choices, and delivery preferences you provide to run your account and match alerts. We also collect limited device, log, and service-activity information needed to operate, secure, and improve PorchPing.

Do you sell my information or give my address to municipalities?

No. We do not sell personal information or share it for cross-context behavioral advertising. We do not give your saved address, contact details, or topic preferences to municipalities unless you direct us to or the law requires it.

How is my saved address used?

We use it to estimate whether public meeting items are nearby. An address or reduced form of it may be sent to a geocoding provider to obtain coordinates. PorchPing does not continuously track your device’s precise location.

How do I change or stop alerts?

Use the preferences link in a PorchPing email or text. You can change topics and delivery choices, pause alerts, unsubscribe from email, or reply STOP to a text message.

How do I access, correct, or delete my information?

Email [email protected] from the address connected to your account. We may need to verify your identity before completing a privacy request.

What if an alert or summary looks wrong?

Automated tools help us find, classify, and summarize public records, and they can make mistakes. Check the linked government source for the official record, then tell us what looked wrong using the form below.

For complete details, read our Privacy Policy. You can also email [email protected].

Help shape PorchPing

Send us feedback

Report a problem, ask a question, or share an idea. Your message goes directly to our support inbox.

We use your email and message to review and respond to feedback. Please do not include sensitive personal information. See our Privacy Policy.